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- Agents are trained to be skilled communicators.
- Graduate level workforce.
- Low turnover of agents.
- Performance development is approached in a holistic manner.
- State-of-the-art in-house training facility.
- Objective of training is to help employees achieve their fullest potential.
- Process specific training.
- Quality.
- Customer Service.
- Voice clarity, accent
flattening.
- Corporate culture.
- Low CSR to supervisor and CSR to quality personnel ratio.
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